Refund and Cancellation Policy

1. When this applies

This policy applies to subscriptions, add-ons and setup services bought from FreGo Logitech Pvt. Ltd. The website itself does not take payments. Charges are agreed in a written quotation or order form and paid against our invoice. If your signed order form says something different from this page, the order form applies.

2. How we charge

• Plans and add-ons are billed for the term stated in your quotation, usually yearly and in advance.
• Setup and onboarding are one-time charges stated in your quotation.
• Each plan includes a number of dockets, users and branches for each month, as stated in your quotation. A docket is one consignment (LR) created. Edits and cancelled dockets are not counted. Unused dockets do not carry over to the next month.
• If you go over, we do not stop the service. Extra dockets, users and branches are charged at the rates stated in your quotation. These charges are added to your next invoice.
• All prices exclude GST unless stated.

3. Cancelling

• You can stop your plan from renewing by writing to junaid@frego.io at least 30 days before the renewal date. The service then continues until the end of the term you have paid for.
• You can cancel before onboarding work has started. After that, see the setup fee rule below.

4. Refunds

• Subscription and add-on fees: not refundable for a term that has already started, except as set out below.
• Setup fee: refunded in full if you cancel before we start onboarding work. Not refundable once onboarding work has started.
• Charged in error: if we charge you twice or the wrong amount, we will refund or credit the difference once it is confirmed.
• If we end the service early without a cause on your side, or cannot provide a material part of the service you paid for after you give us written notice and a reasonable time to fix it: we will refund the part of the prepaid fee that covers the period you did not receive the service.

5. How refunds are paid

Approved refunds are paid to the account or payment method you paid from, within 10 business days after we approve them. Tax is refunded only where a credit note can be issued under the law.

6. How to ask

Write to junaid@frego.io with your company name, invoice number and reason, within 15 days of the invoice date for billing errors. We will reply within 7 business days.

7. Your legal rights

Nothing in this policy takes away any right you have under Indian law that cannot be excluded by agreement.